Return, Refund, Cancellation, and Dispute Policy

At Collectors Bazaar FZ-LLC, we aim to provide excellent products and services to our customers. In case you need to return a product, request a refund, cancel an order, or resolve a dispute, please read our policy below, which covers all relevant aspects.

1. Return Policy

Eligibility for Returns

  • Sealed Products: Sealed products (such as booster packs, booster boxes, and other sealed items) may only be returned if they are defective or damaged upon arrival. We do not accept returns on opened sealed products unless they are defective.

  • Single Trading Cards: Single cards (such as Magic: The Gathering cards) are eligible for return if they are damaged or defective and must be returned in the same condition as when they were received (unplayed, undamaged, and unaltered).

  • Return Timeframe: You may return eligible products within 7 days from the date of receiving the product.

Non-returnable Items

  • Opened Sealed Products: Once a sealed product is opened, it cannot be returned unless it is defective or damaged.

  • Played or Altered Cards: Single cards that have been played, altered, or are no longer in the condition in which they were received cannot be returned.

  • Digital Products: We do not accept returns for digital products or services related to your purchase.

  • Promotional Items: Items purchased as part of a promotion or sale are not eligible for returns unless defective.

Return Process
To initiate a return, please contact our customer support team at [admin+return@collectorsbazaar.ae] with your order number, the item you wish to return, and the reason for the return (e.g., damaged or defective item).

  • We will provide instructions on how to return the product.

  • The customer is responsible for the return shipping costs unless the item is defective or damaged.

  • We recommend using a traceable shipping service to return items to ensure they are safely delivered back to us.

Refunds and Exchanges

  • Once we receive and inspect the returned item, we will process your refund to the original payment method within 7-10 business days.

  • If the product is defective or damaged, we will offer a full refund or replacement as per your preference.

  • Partial Refunds: If the return is due to change of mind or if the product is not defective, we may issue a partial refund (excluding shipping costs).

2. Cancellation Policy

Order Cancellation

  • You may cancel your order within 24 hours of placing it, as long as the order has not yet been processed or shipped. Once an order has been shipped, cancellation is no longer possible, but you may return the product if it is defective or damaged.

  • To cancel your order, please contact us at [admin+cancel@collectorsbazaar.ae] with your order number as soon as possible. If the order has not been processed, we will cancel it and provide a full refund.

3. Refund Policy

Eligibility for Refunds

  • Refunds are available for defective or damaged products (sealed products or single cards) within 7 days of receiving the order.

  • Refund requests must be made by contacting our customer support team at [admin+return@collectorsbazaar.ae].

Refund Process

  • Refunds will be processed to the original payment method.

  • Once your return is received and inspected, we will issue a refund within 7-10 business days.

  • The shipping costs for returning a non-defective product are the responsibility of the customer unless the product is defective.

4. Dispute Resolution

Reporting a Dispute
If you have any issues with your order (e.g., a defective product, incorrect item, or damaged goods), please contact us immediately at [admin+support@collectorsbazaar.ae]. We will investigate the issue and work with you to resolve it as quickly as possible. Please provide photos of the damaged or defective items to expedite the process.

Dispute Resolution Process

  • Once the issue is reported, we will offer a solution, which could include a refund, replacement, or store credit depending on the nature of the dispute.

  • If the issue is not resolved to your satisfaction, you may escalate the issue to Stripe or the payment provider you used to make the purchase. However, we encourage you to contact us first so that we can resolve the matter directly.

Chargebacks and Payment Disputes

  • We strongly recommend that you contact our customer support team before filing a chargeback with your payment provider. Chargebacks can be costly and time-consuming for both parties, and we prefer to handle any issues directly with you to avoid such actions.

  • If a chargeback is initiated without prior contact, we may take appropriate actions, including reporting the chargeback to the payment processor.

5. Consumer Rights Under UAE Law

In accordance with UAE Consumer Protection Law, you are entitled to return or request a refund for products that do not meet the standards of quality or if they are defective. For further information on your rights as a consumer in the UAE, refer to UAE Federal Law No. 24 of 2006 on Consumer Protection.

6. Contact Us

If you have any questions about our return, refund, cancellation, or dispute policies, or need assistance with a return, please feel free to contact our customer support team:

  • Email: [admin+support@collectorsbazaar.ae]

Note: This policy is designed to be clear and fair while respecting consumer rights in the UAE. Please ensure you understand the terms outlined here before making a purchase. If you need further clarification, our customer service team is available to help!